Terms & Conditions

Ticket Purchasing Policy

The purchase of tickets via the website or on-site for movie performances infers that, you, the Customer, accept and agree to the following Terms and Conditions. Please consult the Ticket Purchasing Policy regularly as it can be updated and amended from time to time without notice.

Purchasing Tickets Remotely

Cinema tickets for The Stella Cinema are sold by our online booking system at www.stellacinemas.ie. Such Remote Booking Purchases can be made using credit/debit cards and valid Press Up Gift cards.

A booking fee will apply to Remote Booking Purchases. This is a non-refundable surcharge which is levied for the additional service of allowing preferred seat selection in advance of a performance and the processing of debit/credit card transactions.

The online booking system requires the Customer to provide an email address and to input the cardholder’s name, card type, card number, card expiry date and the security code on the back of the card (CVV or similar) in order to make payment.

The Customer should ensure all details of the booking are correct before confirming the purchase of their tickets. The Stella Cinema do not accept any responsibility for bookings that are incorrect due to error on the part of the Customer (for example incorrect time, date, number of tickets etc).

If the Customer experiences problems with the online booking process, please email rathmines@stellacinemas.ie or ranelagh@stellacinemas.ie depending on the location of your booking.

Once the booking has been processed by the online system, the Customer will receive a confirmation email to the email address they have supplied with the relevant details of their booking.

The Stella Cinema is not responsible for a Customer selecting the wrong ticket type; ie time, date or ticket type (adult/ senior/child etc). Customers found to be in possession of invalid tickets will be directed to a retail till where a member of the management team will assist them in purchasing the correct tickets, where applicable. The same seat selection cannot be guaranteed. Booking fees will not be refunded.

Exchanges of tickets to a different screening are available only up to two hours prior to the commencement of the original screening.

Refunds will be permitted only in exceptional circumstances and at the sole discretion of the Manager on duty. Refunds can be processed no later than 2 hours before commencement of the relevant screening.

The Stella Cinema will endeavour to ensure that the Customer is provided with the seat that was selected at the time of booking. However, The Stella Cinema cannot guarantee the seating allocation and reserve the right to make changes if necessary.

Collecting Tickets Purchased Remotely

Once a booking has been processed via the online booking system an email containing the tickets will be sent to the address provided during the booking process. This email can be used as a ticket and no additional printing of a ticket is required unless otherwise advised by management.

Tickets can be collected in the cinema lobby area at the till. A booking reference number will be required to collect tickets.

Tickets Purchased Onsite

Tickets can be purchased onsite from a till point in the lobby area. Payment can be made by cash, using a debit/credit card or with a valid Press Up Gift Card.

Tickets will be issued to the Customer at the time of purchase. Please retain these tickets for presentation to the cinema staff for entry (and re-entry if required) to the screen at the show time selected.

The Customer should ensure all details of the booking are correct before confirming purchase of their tickets. The Stella Cinema does not accept any responsibility for bookings that are incorrect due to error on the part of the Customer (for example incorrect time, date, number of tickets or ticket type [adult/ senior/child] etc).

Refunds

Refunds can take up to 10 working days to process back to the card the original booking was made on.

Purchases made by gift card can only be refunded back to a gift card.

Customer Admission Policy

By entering our cinema premises, you, the Customer accept and agree to the below Terms and Conditions. Please consult our Customer Admission Policy regularly as it can be updated and amended from time to time without notice. Our Customer Admission Policy is available to view on our website.

Management reserves the right to:
- refuse admission to any person whether or not they are found to be in breach of these terms.
- remove any person from the premises found to be in breach of these terms
Prior to entering beyond the ticket checkpoint, all customers must be in possession of a valid ticket. Tickets can be purchased from our retail area or our website. This ticket will be accepted as receipt of payment. Admission will not be granted without a valid ticket.
Customers must retain their tickets while on the cinema premises. Tickets will be required to allow re-entry into the screen. The Stella Cinema staff reserve the right to request presentation of a Customer’s ticket at any time.
Customers should ensure they have been given the correct change before stepping away from the retail counter as queries subsequent to this will be impossible to verify.
In the case of an allocated seating performance, Customers should arrive before the start of the programme. The cinema will not be able to guarantee Customers their selected seats after the main feature starts. The Stella Cinema will make every effort to accommodate late comers. In order to avoid disturbing other Customers late comers who arrive after the main feature has started will only be allowed to enter the screen at the discretion of the Manager on duty.
If requested, cinema staff will strive to provide Customers with appropriate film information. However, The Stella Cinema does not accept responsibility for artistic or entertainment value of the content shown.
For our policy on Refunds please see the section above under Ticket Purchasing Policy.
The Stella Cinema are required to uphold and implement the age restrictions as specified by the Irish Film Classification Office (IFCO). Please visit the IFCO website here. In the event that a member of staff is of the opinion that a Customer does not meet the minimum age requirement and the Customer is unable to provide photographic proof that they are of the required age, The Stella Cinema will not permit entry to that performance or film.
Parents and guardians shall remain responsible for the child or children in their care whether or not the child or children are accompanied into the screen by that parent or guardian.
Customers, who, in the opinion of the Management, conduct themselves improperly while on these premises, may be requested to leave by a member of staff. No refund will be made. Customers must not engage in any conduct towards, or speak to staff or other guests in a manner which may offend, insult, intimidate, threaten, disparage or vilify any person on any basis whatsoever, including but not limited to race, religion, colour, ethnic origin, gender or that person’s physical attributes. Whenever possible, we will seek to prosecute individuals who behave in this way on our premises.
In the event that a Customer becomes abusive or unruly or who, in the opinion of the Manager on duty, acts in an inappropriate manner that Customer may be removed from the cinema and barred from entry in the future. Garda assistance may be sought in such event.
The Stella Cinema reserves the right to search Customers and their possessions before entry to and whilst on the theatre premises. Customers who refuse to co-operate with such a search will be refused entry or will be removed from the premises. Anyone found to be in possession of a weapon or illegal substances shall be refused entry or removed from the premises and the Gardai will be contacted.
Only alcohol bought on the premises can be consumed in the cinema. Licencing laws shall be strictly enforced.
No illegal substances may be brought into or consumed on the premises.
Smoking is strictly prohibited in the building (including use of E-cigarettes and vapes).
Hot or cold food or drink brought in from outside of the cinema may not be consumed on the premises.
Photography and audio/visual recordings are strictly prohibited in any of the screens during a screening. Customers may not bring any sound or video recording equipment into the screen auditorium. It is a serious criminal offence to copy or attempt to copy any movie or copyright protected material shown in a screen auditorium.
Use of mobile phones is not permitted in the auditoriums.
The Stella Cinema takes no responsibility for goods lost, damaged or stolen while on the premises.
The Stella Cinema will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond our control there may be times that a movie has to be cancelled or shown at different time. Material published by third parties containing false or misleading information relating to the timing of our screenings will not be responsibility of The Stella Cinema.
In the case of a screening cancellation or evacuation which arose as a result of a situation beyond The Stella Cinema’s control, Customers will be issued with a complimentary ticket. A full refund will be issued in exceptional circumstances. Customers must present their original tickets to avail of a complimentary ticket. The Stella Cinema will not be liable to reimburse the Customer for any expenses or other losses incurred (including but not limited to travel expenses or car parking costs).
Please note: CCTV monitoring takes place within our premises for the purposes of protecting our Customers, staff and property.

Giveaways, Competitions and Prize Draws

For the purposes of these Terms and Conditions, “the promoter” refers to Valamar LTD. Trading as Stella Cinema.
By entering a giveaway, competition or prize draw you agree to be bound by these terms and conditions.
All entries must be received by the time and date stipulated.
The promotor’s competitions with entry via Instagram, Facebook and or our Newsletter are open only to residents of the Republic of Ireland.
No purchase necessary unless otherwise stated.
Entrants must be 18 years or older on the date of their entry.
Employees of the promoter are not eligible to enter.
Instagram or Facebook are not in any way affiliated or involved in giveaways, competition or prize draws conducted by the promoter.
Each entrant shall enter the competition via the stipulated entry requirements. Failure to meet these requirements will result in an invalid entry that will not be entered into the draw.
The promoter will not be held liable for any failure of receipt of entries. The promoter takes no responsibility for any entries that are lost, delayed, illegible, corrupted, damaged, incomplete, or otherwise invalid.
Neither the promoter nor any of their servants, agents, licensees, trustees, committee members or the organisers of the competition of whatsoever nature or howsoever appointed shall be liable to the entrants for any loss, inconvenience, damage or expense suffered by the entrants participating in this competition.
Neither the promoter nor any of their servants, agents, licensees, trustees, committee members or the organisers of the competition shall be liable for any failure in the performance of its obligations due to factors beyond its and/or their control.
Prizes are non-negotiable, non-transferable, and non-refundable. No cash alternative is available. Where a prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.
In the event of unforeseen circumstances beyond The promoters’ reasonable control, the promoters reserve the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
The Promoters’ decision is final. No correspondence will be entered into.
The winner’s name, social media username and social media image may be posted on the social media profiles of The Promotor after the winner has been selected.
Standard Admission Policies apply for all prizes.