Privacy Policy

Privacy Policy

Stella Cinema is committed to ensuring that the privacy of your personal information (what we call “Information”) is protected. Valamar Limited is the “data controller” of your Information under Irish privacy laws if your residential address is in the Republic of Ireland.

This Privacy Policy explains how we collect Information about you, how we use the Information we collect, how you can instruct us if you prefer to limit the use of that Information and procedures that we have in place to safeguard the privacy of your Information.

By using our services (including registering on our websites or downloading one of our apps) you acknowledge that we will collect and use your Information as described in this Policy. Protecting your privacy is important to us and we aim to be as open as possible about how your Information is used. Please read this Privacy Policy carefully before submitting any of your Information to us. Some of our uses of your Information will be necessary for us to provide our services to you, and other uses will be with your consent. We aim to keep your Information only for as long as we need to for the purposes we’ve identified in this Privacy Policy.

Please also read our Cookies Policy and our Terms and Conditions. If you have any questions, please contact us by email at

What is This Privacy Policy For?

This Privacy Policy gives you information about how personal data and other private information that we collect from you, as a user of this Site or a customer of Stella Cinemas (“you” or “your” being interpreted accordingly) will be used by us. When we refer to ‘personal data’ in this Policy it means any information that relates to you from which you can be identified. By using our Site or submitting your personal data you are taken to accept the terms of this Policy, so please read it carefully.

What Personal Data May We Collect?

We may collect the following personal data about you:

  1. Information about your debit/credit card and bank account information that we require for the purpose of recording and processing your ticket purchases. For further details please also refer to the section below headed Payment Information.
  2. Contact Information including Name, Email and Phone number provided when making a purchase for the purpose of communicating with you about your purchase or booking.
  3. Personal details you choose to give when corresponding with Stella Cinema by phone, e-mail or that you provide to us when you visit one of our premises.
  4. We may also receive other personal or private information about you that you choose to submit to this Site or any other websites we operate, when for example, you enter a competition or promotion that we run, or participate in a survey or you choose to post a customer review or comment.

Our Site uses cookies to distinguish you from other users. This is to provide you with a good user experience when you browse our Site and allows us to improve its features. For detailed information on the cookies we use, please see our Cookie Policy.

How We Use Your Data

We may use your personal data in the following ways:

  1. To acknowledge, confirm and deal with your ticket purchases or other transactions.
  2. Where we are asked to deal with any enquiries or complaints you make.
  3. To administer our Site and ensure that our Site is presented in the most effective manner for you and for your computer/device.
  4. For internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site secure.
  5. We also may combine personal data that you provide to us with other information we collect about you for the purposes set out in this Privacy Policy.
  6. (with your consent) to notify you by email, SMS or other electronic means about promotions, special offers or competitions that we run or upcoming events, screenings, releases or other news about Stella Cinema that our customers may be interested in.
  7. In connection with any customer surveys you choose to participate in and
  8. We may use your personal data for other purposes which you have consented to (from time to time.)
Disclosure of Your Information

We may share your personal data with third parties in the following situations:

  1. We may make your personal data available to selected third parties who act on our behalf to support our operations (for example, card processing or payment services (see the section below headed Payment Information) and credit reference agencies to protect against possible fraud
  2. Our IT suppliers and contractors (e.g. data hosting providers or delivery partners) may need to have access to your personal information to provide IT support and enable us to provide services and other goods/services available on this Site
  3. If we sell our business or our company assets are acquired by a third party personal data held by us about our members or customers may be one of the transferred assets
  4. If we need to disclose your personal data to comply with a legal obligation or to enforce our General Terms & Conditions or other applicable contract terms that you are subject to.
  5. To protect us, our staff, our contractors or other Stella Cinema customers against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organisations.
Payment Information

Any credit/debit card payments and other payments you make through this Site will be processed by our third party payment provider, who is currently Bank of Ireland, and the payment data you submit will be securely stored and encrypted by our payment service provider using up to date industry standards. Please note that we do not ourselves directly process or store the debit/credit card data that you submit.

We may arrange that card or payment data you submit in support of a membership application or subscription is stored for the purpose of processing your application, initiating your membership and collecting your subscription fees if your initial application is successful (or if you are put on to a membership waiting list, please note that this data may be stored for later use to initiate your membership and subscription).

We may also store and use this card or payment information for the purpose of processing any future payments that you make as a member for additional goods and services. We will store this data in accordance with our legal obligations under applicable law and only for so long as legally permitted.

You may choose to opt-out of us holding your card or payment data although this means that you will need to re-supply us with card/payment details to initiate your membership subscription or for the purpose of making any future purchases.


The personal data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”) such as to subcontractors working outside this area . In accordance with applicable law, we will do everything we reasonably can to make sure subcontractors comply with appropriate security standards to protect the personal data that they handle.

Please note that the US and certain other countries outside the EEA do not provide the same legal standards for protection of your personal data that you have in Ireland or EEA. By submitting your personal data, you agree to the transfer and processing of your personal data outside the EEA for the purposes set out in this Privacy Policy.

Where we have given you (or where you have chosen) a password or log-in which enables you to access certain restricted parts of our Site, you are responsible for doing everything you reasonably can to keep these details secret. We must not to share your password or log-in details with anyone else.

Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100% guarantee the security of data that you provide to us online.

Your Data Protection Rights

Certain applicable data protection laws give you a right to receive information about the personal data we hold on you. You may also have the right to ask us not to process your personal data for marketing purposes; or where the processing of your personal data is causing unwarranted damage or distress; or, ask us to delete or correct any personal data that we hold about you which is inaccurate or no longer relevant.

If you wish to exercise any of these rights please contact us as described in the Contact section below. Any access request may be subject to a small fee to meet our costs. We may also need to ask you for further information to verify your identity before we can respond to any request.

Changes to Our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications.


Questions, comments or requests regarding this Privacy Policy should be addressed to