FAQ

Our opening hours change daily, depending on the time of the first screening. Our doors open 30 minutes prior to each day’s first screening. Please see our ‘Films’ page for screening times

Our Box Office is open to answer phone and email queries Monday to Friday 14:00-18:00. The Box Office can be reached by phone on 01 496 7014 and by email at rathmines@stellacinemas.ie or ranelagh@stellacinemas.ie depending on which location your query relates to.

Tickets can be booked at any time online via our website, or in-person at the Foyer Bar during our opening hours.

Our tickets are priced per person. We offer Standard/Adult Tickets, Child Tickets (for those aged 14 and under), and Senior tickets (for those aged 65 and older). To find out more about our seat types please visit our location specific pages.

– Standard/Adult
– Matinee: €19.00
– Evening: €21.00 (Rathmines) €19 (Ranelagh)
– Event: €25.00

– Child (Under 14s) *Only available for applicable films
– Matinee: €10.00
– Evening: €12.00

– Senior (65+)
– Matinee: €15.00
– Evening: €15.00
– Event: €21.00

Yes, and the great thing about coming to see a movie in the Stella is that you can choose exactly where you would like to sit when booking.

When purchasing tickets online, available seating is highlighted in colour while unavailable seats are blacked out.

Yes! We are more than happy to assist you with booking.

Our Box Office is open to answer phone & email queries Monday to Friday 14:00-18:00. They can be reached by phone on 01 496 7014 and by email at rathmines@stellacinemas.ie or ranelagh@stellacinemas.ie depending on which location your query relates to.

Outside of these hours, please send us an email and a member of our team will be in touch to assist soon.

Yes! We are more than happy to sell tickets at the door, but we do advise booking in advance to avoid disappointment as our screenings can sometimes be fully booked.

Tickets can be purchased in-person at the Foyer Bar during our opening hours, over the phone during our Box Office hours, or at any time online.

Only when a ticket is for a future dated screening can adjustments be made. Requests for refunds or exchanges must be submitted in writing via email to either rathmines@stellacinemas.ie or ranelagh@stellacinemas.ie depending on where you have booked. The request must be submitted no later than two hours before the screening is due to begin.

The Stella Cinema is not responsible for customers selecting the wrong ticket type, date or time, or if the ticket holder is under age for a specific performance.

If a customer is found to be in possession of invalid tickets, they will be directed to our refreshments bar in our foyer where a member of the management team will amend their booking, if possible. Please note, it is not possible to change tickets for a screening that has already taken place as these tickets are classified as expired.

The same seat cannot be guaranteed. Booking fees will not be refunded. Please note that refunded transactions will take 5-7 working days to return to a customer’s account.

Yes, we offer private hire for a variety of events. To inquire about holding your next event at Stella, please email privatehire@stellacinemas.ie for our Rathmines cinema or events@thedevlin.ie for our Ranelagh cinema

IFCO certification rules also apply for all screenings and admission will not be granted to anyone who does not meet the age certification requirement for a film, even in the case that they hold a ticket for said film.

In the event that a member of staff is of the opinion that a Customer does not meet the minimum age requirement and the Customer is unable to provide photographic proof that they are of the required age, The Stella Cinema will not permit entry to that performance or film.

Tickets will not be refunded if a ticket holder is found not to meet the film age requirement for a given screening.

Guidelines for each certification are outlined below. For further information on the classifications or for details on the classification for a particular title, please visit ifco.ie.

G: A film classified as ‘General’ should be suitable for children of a school going age.

PG: Generally, a film classified as ‘PG’ will be suitable for children aged eight and over.

12A: Films classified 12A have been deemed appropriate for viewers of twelve and over. However, they can also be seen by younger children – provided they are accompanied by an adult who has deemed the film appropriate viewing for that child.

15A: Films classified 15A have been deemed appropriate for viewers of fifteen and over. However, they can also be seen by younger children – provided they are accompanied by an adult who has deemed the film appropriate viewing for that child.

16: Films classified in this category are suitable for persons of sixteen or over. Under law, those under sixteen will not be admitted to cinemas.

18: Films classified in this category are suitable for persons of eighteen or over. Under law, those under eighteen will not be admitted to cinemas.

Those under the age of 12 must be accompanied by an adult (aged 18 or over) at all times while visiting the cinema.

Those under the age of 14 must be accompanied by an adult (aged 18 or over) when attending a screening beginning after 17:00.

If accompanying a party of children under the age of 12, a minimum requirement of 1 adult (aged 18 or over) per every 10 children will apply to ensure adequate supervision.

Stella Cocktail Club is strictly over 21s

IFCO certification rules also apply for all screenings and admission will not be granted to anyone who does not meet the age certification requirement for a film, even in the case that they hold a ticket for said film.

In the event that a member of staff is of the opinion that a Customer does not meet the minimum age requirement and the Customer is unable to provide photographic proof that they are of the required age, The Stella Cinema will not permit entry to that performance or film.

Tickets will not be refunded if a ticket holder is found not to meet the film age requirement for a given screening.

Yes, we welcome babies for titles which are rated G, PG, 12A, and 15A. But, we kindly ask that you keep other guest in mind. If your little one becomes restless, we ask you step outside for a moment until they have calmed down.

We recommend checking out our Baby on Board screenings in our Rathmines cinema, which are special screenings designed for parents & guardians to enjoy with their babies without worry of disturbing other guests. In addition, these special screenings have been adapted for the comfort of little ones in mind and include dimmed lighting and reduced volume. For more information, please visit our Baby on Board page here.

While, typically, little ones under two years old are admitted for free, if your child prefers the independence of their own seat, you’ll be asked to buy a Child Ticket.

We understand that a visit to Stella can be a big night out or a special occasion, and you want to plan in advance. We always list our films and screening times online as soon as they are confirmed. We don’t have a set date or time these are listed, but we typically have a full schedule about two weeks in advance.

On the other hand, if we expect a film to be very popular or highly anticipated, we may list screenings several weeks before release.

We would advise keeping an eye on our website, social media pages, or newsletters for any updates or announcements about our upcoming schedule.

If you are interested in making a larger group booking (15+ guests), please email us at rathmines@stellacinemas.ie or ranelagh@stellacinemas.ie depending on where you would like to book.

We don’t have a set date or time these are listed, but we typically have a full schedule about two weeks in advance.

On the other hand, if we expect a film to be very popular or highly anticipated, we may list screenings several weeks before release.

We always list our films and screening times online as soon as they are confirmed, so usually don’t yet know what will be showing further than what is currently listed online.

We would advise keeping an eye on our website, social media pages, or newsletters for any updates or announcements about our upcoming schedule.

Yes, we offer private hire for a variety of events. To inquire about holding your next event at Stella, please email privatehire@stellacinemas.ie for our Rathmines cinema or events@thedevlin.ie for our Ranelagh cinema

With a wide selection of hot food, snacks and drinks to choose from, we have something for everyone. Enjoy tasty food and delicious drinks during your movie or drink and dine before or after your film at one of our on-site bars and restaurants.

Our menu and offering differs depending on location so it is best to check specific details with your chosen cinema. You can view Rathmines here and Ranelagh here.

Please note that hot food is only available for screenings between 12pm – 10pm

If you plan on ordering when you arrive, we advise arriving at least 20 minutes prior to the film commencing to allow time for queuing.

We deliver items from our hot food menu as well as desserts down to your seat during the film, so you can just sit back and relax.

Other items such as popcorn, sweets, or drinks will be given to you at the bar to bring in with you to enjoy while waiting for any delivery items you’ve ordered.

If you do plan on visiting the Foyer Bar on your way into the screening, we advise that you arrive at least 20 minutes prior to the advertised start time.

Please note we do not take orders inside the screen.

While we don’t take orders inside the screen, our Foyer Bar is open throughout the film for most screenings, so if you’re feeling thirsty or peckish during the show, feel free to pop out and visit us!

Please note that for the last show of the evening, our Foyer Bar closes one hour after the film commencing.

Please check out location specific information about booking and accessibility for Rathmines here and Ranelagh here.

Please give our Box Office a call on 01 496 7014 or email us at rathmines@stellacinemas.ie or ranelagh@stellacinemas.ie and we can advise on best seating options and help complete a booking.

Yes, we offer complimentary Carer’s Tickets for those in possession of a Carers Association of Ireland membership card while accompanying a ticket holder they are caring for.

For further information or to book a Carer’s Ticket, please call or e-mail our Box Office.

Our Box Office is open from Monday to Friday 14:00-18:00 and can be reached by phone on 01 496 7014 or by email at rathmines@stellacinemas.ie or ranelagh@stellacinemas depending on the cinema you are booking.

Yes! As part of the Press Up Group, we offer gift cards which can be redeemed across all the group’s venues.

Press Up Gift Cards allow you to choose your own experience from over 65 restaurants, bars, hotels, as well as, of course, The Stella Cinema.

Gift Cards are available for purchase online here or in-venue during our opening hours.

Gift Cards can be purchased for a monetary value of your choosing and then redeemed against any purchases made in The Stella Cinema or Stella Cocktail Club as well as any other venue part of the Press Up Group.

This is a great option if you would like to gift the Stella experience while giving the recipient the freedom to choose when they would like to visit.

Gift Cards are available for purchase online here or in-venue during our opening hours.

Gift cards can be used to book online, over the phone, or in-person.

To book online using a gift card, proceed through the online booking process as normal. After selecting your seats & choosing any pre-ordered items, you will be brought to a page asking for your contact details; below this there is a box for you to enter the gift card number (located underneath the scan code). If your gift card does not have sufficient balance to cover the purchase, you will then be taken to a card payment portal for the remaining due.

To book in-person, visit our Foyer Bar any time during our opening hours. Please note that not all screenings have walk-in availability and we always recommend booking in advance to avoid disappointment.

Our gift cards are valid across all Press Up Venues. They can be used at Stella to book tickets as well as for food, beverage, and snacks.

Our gift cards are valid for 5 years from the date of purchase.

You can check the balance of your gift card online here.

If you are having trouble checking your balance online, please email gifting@pressup.ie. Our Gifting Team will be more than happy assist.

Our team at Stella are unable to see or manage the details of online gift card purchases, so if you have encountered any issues while purchasing a gift card online, we kindly ask you to email our Gifting Team, who will be happy to assist with any queries.

Our Gifting Team can be reached at gifting@pressup.ie.