FAQ

If you have a query about anything related to The Stella Cinema then have a glance at our FAQ section for a quick answer.

  • Staying Safe Together

    We are committed to the Health & Safety of our staff and guests and we are operating under the agreed protocols described under the “Guidance documents for the Safe Operations of Cinemas during COVID-19 Resilience and Recovery 2020-2021” which can be read here.

    For more information about your safety at Stella Cinemas please read the below FAQs and advice.

  • What are the opening hours?

    Opening hours change daily. Please see our listings page for screening times.

    We kindly ask that you show up to your movie with plenty of time to spare as this will help our staff safely guide you through the cinema into your seat.

  • Do I need to wear a face mask during the movie?

    As per the Government and HSE guidelines and regulations announced on Tuesday 4th August, it is now mandatory for all guests to wear protective face masks while visiting Stella Cinemas. This means you must wear a face mask when entering or exiting the cinema, queuing for refreshments in the lobby, going to the restroom and any other time that has you out of your seat. You DO NOT have to wear a face mask while seated in your assigned seat during the movie.

     

    We appreciate your full compliance to the new regulations and thank you for helping to keep Stella a safe place for both guests and staff to enjoy movies. For more information on the government’s regulations visit www.hse.ie

     

  • Is the cinema open and what safety procedures have been put in place?

    Yes we are open! We are operating at 100% capacity and all guests must be able to show proof of vaccination upon request. The cinema will undergo regular cleaning throughout the day including a deep clean of the auditorium after each showing. We strongly advise that guests pre-book their tickets and movie meals online which will help reduce queues. Your food will be directly delivered down to your seat at the start of the movie.

     

    Rest assured that our top priority is to ensure the safety and comfort of both staff and guests. You can read more about our safety procedures here.

  • What is the difference in seating and pricing?

    When selecting your seats, you can choose from four different ticket types: Armchair, Couch, Bed and Restricted View. We also offer Child and Senior concession tickets.

    Armchair: Our single seats are big cosy leather armchairs with side table and foot rest. These can be selected on both the ground and balcony level and are priced at €19 each.

    Couch: Our couches are spacious and perfect for couples. These can be selected on both our ground and balcony level with table and foot rests and are priced at €38 for two guests. There are a limited number of couch seats in our auditorium so they may not be available for your chosen screening due to high demand.

    Bed: We have five comfy beds that line the front row of our auditorium. Our beds allow you to watch our screenings in maximum comfort. Our beds are priced at €38 for two guests. Please note, the beds are in the front row and therefore close to the screen.

    Restricted View: On the balcony there are a small number of seats that have a very slight restricted view of the screen. For safety, there is a clear glass barrier on the balcony that can be partially seen when viewing the movie from the seats in the front row. Seats on the aisle would have a minimal obstruction due to the bowed ceiling. These tickets are sold at a reduced price of €12. Please note, these restricted view seats are not available for every screening.

    Child Ticket: We offer €10 tickets for guests 14 years of age and under in all of our armchair seating for applicable films.

    Senior Ticket:We offer €15 tickets for guests 65 years of age and over for all of our standard screenings.

  • Is seating allocated?

    The great thing about coming to see a movie in the Stella, is that you choose exactly where you would like to sit!

    When purchasing your seats online, available seats are highlighted in colour while unavailable seats are blacked out.

  • Do you sell gift cards?

    Yes! Press Up Gift Cards allow you to choose your own experience from over 65 restaurants, bars, hotels, as well of course for The Stella Cinema. They are available to buy online here or in-venue.

  • I received a gift card, how do I book a ticket?

    Your Press Up Gift Card can be used to purchase tickets on our website. All you need is your gift card number/code. If using a physical gift card this number can be found beneath the QR code on the back of the card. If using an e-gift card this will be listed as either gift card code or gift card number.
    Once you have confirmed your seat selection you will then be able to add your gift card number for payment.
    Please note only one gift card can be used per transaction on our website. If you would like to use multiple gift cards to book tickets please email rathmines@stellacinemas.ie.

  • Do you take credit cards?

    Yes, we take credit and debit cards online, at the box office and in the Stella Cocktail Club.

  • Can I change or cancel my booking?

    The Stella Cinema is not responsible for a customer selecting the wrong ticket type, date or time, of if the ticket holder is under age for a specific performance.

    If a customer is found to be in possession of invalid tickets, they will be directed to our refreshments bar in our foyer where a member of the management team will amend their booking, if possible. Please note, it is not possible to change tickets for a screening that has already taken place as these tickets are classified as expired.

    Only when a ticket is for a future dated performance can adjustments be made based on availability as long as it is 2 hours prior to the screening start time.

    The same seat cannot be guaranteed. Booking fee will not be refunded. Please note that refunded transactions will take 3-5 working days to return to a customer’s account.

  • Can I bring in outside food and drink?

    We kindly ask that you refrain from bringing outside food and drink into the cinema. We have an extensive food and drinks menu for you to choose from.

  • Food and drink – what’s on offer?

    At The Stella Cinema we serve chilled cocktails, soft drinks, delicious hot food and confectionery. You can have a look at our menu here. Food and drink can be enjoyed in the theatre while you’re watching your film, or upstairs in the luxurious surrounds of the Stella Cocktail Club.
    To enjoy food and drinks during the screening, you can either place a pre-order online while booking your tickets or simply order at the refreshments bar when you arrive.
    Please note that all pre-ordered food and drinks will be delivered down to your assigned seat during the show. So there’s no need to queue.
    If you’d like to experience Stella Cocktail Club, you can book a table for food and drinks here, or simply drop in. We recommend booking your table in advance to avoid disappointment.
    If you’re lucky enough to look under 21 then we would advise you to bring valid identification with you if you wish to purchase alcohol.

  • Can I just go for cocktails?

    Yes, you can. The Stella Cocktail Club serves bespoke cocktails and a delectable food menu seven days a week from 5pm daily. You can drop in, or book ahead to secure a table. For menus and opening hours please see here.

  • Where are you located?

    You can find us on Rathmines Road Lower. You can find us here using Google Maps

  • Is there Parking?

    There’s no dedicated parking at Stella but The Swan Centre on Rathmines Road has an indoor carpark less than 2 minutes walk from Stella Cinema. There is also selected on-street parking in the area.

  • How do I get to Rathmines?

    You can walk or cycle from the city centre. A number of Dublin buses also pass through Rathmines and stop very close to the Stella Cinema. www.dublinbus.ie will have a full listing.

    The nearest Luas stops are Ranelagh and Beechwood. Both are about a 20-minute walk to the cinema.

  • Is there an ATM nearby?

    There are many ATM’s close by AIB, Ulster Bank and Bank of Ireland all have on street ATM’s right beside the cinema.

  • Do you have a Membership scheme?

    At the moment we don’t have a definitive scheme set up but if you sign up to our newsletter on www.stellacinemas.ie we will be letting our subscribers know when we have a scheme set up.

  • I want to have a party, is The Stella Cinema available for private hire?

    Yes! To enquire about hiring the Stella Cinema please email privatehire@stellacinemas.ie and to enquire about hiring the Stella Cocktail Club please email scc@stellacinemas.ie.

  • Help me find my lost property please?

    For lost property queries please email rathmines@stellacinemas.ie

  • I’ve a problem trying to book online. Can you help?

    Sure! Drop a mail to rathmines@stellacinemas.ie or call us on 01 4967014.

  • Is your cinema wheelchair accessible?

    Yes! Our cinema is fully accessible on the ground floor with sloped floors and bathroom facilities. If you are looking to book in a wheelchair or require any assistance while you are visiting us, we kindly ask that you contact rathmines@stellacinemas.ie and a member of our staff will be able to assist you.

  • Where can I see a full list of your screenings?

    Our full list of screenings can be under the Films tab on the homepage.

  • How do I collect my tickets?

    If you have booked online you will be sent a booking confirmation through email which acts as your E-ticket. You can print this out at home or have it available on your mobile device to gain entry to the cinema. If you have booked via email you will need to provide your booking reference number at the foyer bar when you arrive and one of our team will print your tickets for you.

  • Is smoking or the use of e-cigarettes permitted?

    Smoking or e-cigarettes are not permitted in any part of the building but there is an outdoor terrace on the first floor by the Stella Cocktail Club.